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A comprehensive guide exploring eleven customer-facing scenarios where Retrieval-Augmented Generation (RAG) pipelines revolutionize chatbot performance in 2025. Learn how RAG works with up-to-date documents to deliver accurate, compliant answers, and discover key tools, comparisons, and tips for Australian SMEs to deploy their own RAG-powered solutions. What if your chatbot never gave an outdated answer or shrugged off a tough question? Welcome to 2025, where 11 game-changing Retrieval-Augmented Generation (RAG) scenarios prove that AI chatbots augmented with real-time knowledge are leaving plain old bots in the dust. In this article, we'll show how RAG pipelines supercharge customer-facing interactions – from support to sales – by fetching the latest, most relevant info on the fly. You'll see why companies worldwide (including in Australia) are embracing RAG for accurate, trustworthy AI responses, and how you can do the same. Let's dive in!